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Airports Council International is the only global trade representative of the world’s airports.Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. Fort McMurray Airport in Canada and Muscat Airport in Oman are also newcomers to the ASQ Awards fraternity, while several top-performing previous winners have again featured prominently. Manager, Communications ACI’s ASQ is the only globally-established programme that provides objective measurement and benchmarking for airports to help drive their performance.”. A range of new award categories, recognizing excellence in segments of the customer experience announced earlier this year, have produced a diverse group of winners, illustrating the commitment to the customer experience of airports around the world. ACI World issued guidance on IT practices being implemented by airports around the globe. ACI-NA member airports enplane more than 95 percent of the domestic and virtually all the international airline passenger and cargo traffic in North America. This marks a step change in the climate action of the airport industry. Airlines and airports stress need to align European Commission proposal on airport slot relief in Summer 2021 with aviation industry recommendations. Getting air traffic moving again. Telephone: +1 514 373 1254 London Heathrow Airport: Hillingdon, Greater London, United Kingdom: LHR/EGLL: 64,687,737: 6.2% 2. Insights into the future evolution of air transport demand across the world, 15% discount with promotional code Holiday15. Anita Berthier Perennial winners from around the world include Indianapolis International Airport, Beijing Capital International Airport, Singapore Changi Airport, and Toronto Pearson,  Aeroporto di Roma-Fiumicino, Mumbai’s Chhatrapati Shivaji International Airport, Delhi’s, Indira Gandhi International Airport, Shanghai Pudong International Airport, and Sheremetyevo International Airport. The key challenges for today's airports and becoming fit for the future International Airport Review Local airline reopens Lagos-Jo’burg route, deepens bilateral ties 17 December, 2020 18 December, 2020 Spain’s Aeropuerto de Almería, Aeropuerto de Girona, Aeropuerto de Melilla, Aeropuerto de Zaragoza, and Aeropuerto de Alicante-Elche are also first time winners. Airports Council International's (January–December) figures are as follows. “Airports have recognized that delivering a better customer experience is an important business tool in an increasingly competitive industry. Montreal, 6 March 2019 – Airports Council International (ACI) World has today revealed the winners of its world-renowned Airport Service Quality Awards which recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers. Airports Council International-North America (ACI-NA) announced the recipients of the 2020 Excellence in Airport Marketing, Communications and Customer Experience Awards … Three quarters of the world’s 100 busiest airports are part of the ASQ programme which means that, in 2018, more than half of the world’s 8.3 billion travellers passed through an ASQ airport. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. Telephone: +1 514 373 1200 Find the most recent technical guidance and support, press releases, bulletins, ACI Insights articles, free Global Training webinars, and important industry news related to airports and COVID-19. Christchurch Airport in New Zealand has taken a major step forward in its commitment to fight against climate change, becoming the first airport in the Asia-Pacific region and in the world to reach Level 4 Transformation of Airport Carbon Accreditation. Paris-Charles de Gaulle Airport: The 16 breakthrough airports for 2017 are Rome Fiumicino (FCO), Newcastle (NCL), Athens (ATH), Zagreb (ZAG), Bandung (BDO), Indore (IDR), Ahmedabad (AMD), Casablanca (CMN), George (GRJ), Toronto Pearson (YYZ), San Jose (SJC), Cleveland (CLE), Los Cabos (SJD), Belo Horizonte (CNF) and Medina (MED). Rank Airport Location Code (IATA/ICAO) Total passengers Monthly rank change % change 1. Montreal, 28 October 2020 – Airports Council International (ACI) World and … The Airports Council International … Valid until 12 January, 2021. These airports between them facilitate 277 thousand jobs and €12.4 billion of European GDP. Hartsfield-Jackson Atlanta International Airport (Georgia, US) -- 107.4 million passengers 2. The winners of the 16th Annual ACI EUROPE Best Airport Awards were announced yesterday during the 30th ACI EUROPE Annual Congress & Assembly1, which was live streamed from the Skyhall at Brussels Airport. ACI World The Airport Service Quality (ASQ) programme is the world’s leading airport passenger service and benchmarking programme. Perennial winners from around the world include Indianapolis International Airport, Beijing Capital International Airport, Singapore Changi Airport, and Toronto Pearson, Aeroporto di Roma-Fiumicino, Mumbai’s Chhatrapati Shivaji International Airport, Delhi’s, Indira Gandhi International Airport, Shanghai Pudong International Airport, and Sheremetyevo International Airport. ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. Airports Council International – North America (ACI-NA) strives to advocate for policies and provide services that strengthen the ability of commercial airports to serve their passengers, customers and communities. Airport Management Professional Accreditation Programme (AMPAP) 6 Courses - within 3 years This is an executive development programme for airport executives worldwide. ACI Latin America-Caribbean (Panama City, Panama). On Dec. 17, Airports Council International (ACI) World called on governments to recognize airport workers as essential as vaccination programs are rolled out once the … Learn how to respond to the rapid growth in drone use, Member tools to combat Human and Wildlife Trafficking, Developing Nations Airport Assistance (DNA) Programme, The new Airport Health Measures Audit Programme, Airport Health Measures Audit Programme (AHMAP), ACI World calls on governments to recognize airport workers as essential in vaccination campaigns, ACI World publishes year-end COVID-19 economic impact analysis, Aviation industry agrees vital slot use relief, Routes and ACI World announce exclusive partnership to support the industry in rebuilding air connectivity, ACI Airport Health Accreditation Programme. Easily share them via the ACI Airport Health Measures Portal. This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). Email: mediarelations@aci.aero, Sabrina Guerrieri ACI EUROPE today warned of such fundamental risks to business continuity that an estimated 193 airports face insolvency in the coming months if passenger traffic does not start to recover by the year end. Learner Profile: Gregorio Matthew “Gregorio decided to train through the Online Learning Centre to develop his professional career, while recognising that the courses would ensure that he would keep up to date with Airport Council International’s (ACI) current best practices.” The winning airports will come together at the ASQ Awards Ceremony which will be held during the second ACI Customer Experience Global Summit, taking place in Bali, Indonesia in September. ACI World ACI-LAC is the Latin America & Caribbean region of Airports Council International, the only worldwide professional association of airport operators. Airports Council International-North America (ACI-NA) represents local, regional, and state governing bodies that own and operate commercial airports in the United States and Canada. Airports Council International (ACI) is the only global trade representative of the world’s airports. Manager, External Relations and Special Events With regional offices around the world, learn more here. In the new “Best Infrastructure and Facilitation” category, no fewer than seven Indonesian and eight Chinese airports are recognized in their size category. The world's busiest airports by passenger traffic are measured by total passengers (data from Airports Council International), defined as passengers enplaned plus passengers deplaned plus direct-transit passengers. Kempegowda International Airport, Bangalore, India, has won the first ever ASQ Arrivals Award, based on the new Arrivals Survey – it is the first airport in the world to win both a Departures and an Arrivals award. The Airport Health Measures Audit Programme (AHMAP) provides airports the opportunity to measure the effectiveness of all health measures implemented to prevent the spread of infectious disease with the aim of reassuring the travelling public through an onsite audit. “In both the traditional and new categories, these airports have responded to the evolving needs of passengers to deliver higher levels of service and an award-winning performance. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. The ACI EUROPE Awards² recognise excellence and outstanding achievement across a whole range of activities. Safety -- for passengers and airport staff -- is paramount and that's … They cover 5 traffic categories of airport, including the … Email: mediarelations@aci.aero, Member tools to combat Human and Wildlife Trafficking, Developing Nations Airport Assistance (DNA) Programme, Download a French version of this release, ACI Airport Health Accreditation Programme, Chhatrapati Shivaji International Airport, Aeropuerto Internacional Ramón Villeda Morales, Airport International Daniel Oduber Quiros, Aeropuerto Internacional Jose Joaquin Olmedo, Tancredo Neves-Confins International Airport, Detroit Metropolitan Wayne County Airport, Minneapolis/St Paul International Airport, Félix-Houphouët-Boigny International Airport, Best Infrastructure and Facilitation by Size. Europe’s airlines and airports are highly concerned by the European Commission’s (EC) proposal to amend the airport slot regulation. © 2020 Airports Council International - North America 1615 L Street NW, Suite 300 / Washington, DC 20036 Phone 202-293-8500 / Fax 202-331-1362 Cambodia’s three international airports have been awarded Airport Health Accreditation (AHA) by Airports Council International (ACI), the only global trade representative of the world’s airports. Today’s pledge is further backed up so far by 194 airports run by 40 airport operators across 24 European countries - with each of them individually committing to the same objective. This year, a number of airports have won their first ASQ Award, including Aeropuerto Internacional Ramón Villeda Morales in Honduras, as well as Dublin, Oslo, Helsinki, Southampton, Bristol, and London City airports. GREEN Efforts to ensure a safe and healthy environment for travelers have earned recognition for Akron-Canton Airport. Airports Council International (ACI) this week named Minneapolis-St. Paul International Airport (MSP) the Best Airport in North America in its size category in 2018, along with Detroit Metropolitan Wayne County Airport. To learn more about AMPAP, click here. “The Airport Service Quality Awards celebrate the achievements of airports in delivering the best customer experience and they represent the highest possible accolade for airport operators around the world,” said ACI World Director General Angela Gittens. IAP candidates must successfully complete 4 mandatory courses and 2 electives within a 3-year time frame. Airport Council International (ACI) World is a non-profit organization representing the world's airports. Its six-course curriculum covers all functional areas of the airport business and promotes adherence to the highest professional standards. Beijing Capital International Airport (China) -- 101 million 3. The Airports Council International-North America (ACI-NA) is the voice of North American airports, representing local, regional and state governing bodies that own and operate commercial airports in the United States and Canada. The Airports Council International (ACI) has included Akron Canton on the agency's Airport Health Accreditation program. ACI World has put together a preliminary assessment of the impact of COVID-19 on the airport business. The award follows MSP receiving the … ACI-NA is the largest of the five worldwide regions of the Airports Council International (ACI). Are you communicating your airport's health measures to your passengers and partners? © 2020 Airports Council International - North America 1615 L Street NW, Suite 300 / Washington, DC 20036 Phone 202-293-8500 / Fax 202-331-1362 In March, Airports Council International (ACI) World published an Advisory Bulletin on the best practice for security screening during the COVID-19 pandemic. 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